FAQs

NEED HELP?

Account

Why should I create an account?

By creating an account, not only will you receive exclusive offers, but it will make your experience with Level Up Haircare better! For instance, once you have an account, you may qualify for a 20% off discount on your first order.

I forgot my password

That's really unfortunate... but we've got you covered! Simply open the login page, and click on "Forgot password". We will automatically send you an email to reset your password.

Retailers opportunities

I’m Very Interested In Your Products. Do You Mail Out Samples So Customers Can Try Them Out Before They Buy?

We currently do not give out free products or send samples. However, we offer free samples with every order over $50. Occasionally we’ll offer samples of new products to our newsletter subscribers. If you would like to receive a free sample, Sign up and never miss an update.

I’m A Barbershop/Salon Owner And Would Like To Sell Level Up Haircare’s Products, How Can I Submit An Inquiry?

If you are interested in carrying our line, please send your inquiry to luhc@leveluphaircare.com or complete our online Retailer Application.

Shipping

What are business days?

Business days are “regular” business operating days, Monday through Friday. We do not ship on Saturday and Sunday.

How do I know my package has shipped?

When orders are packed in our warehouse in Carrollton, Texas, order details with a tracking number will be emailed to you. The tracking number allows you to see where your package is and when it will land on your doorstep. Please note it may take up to 48 hours for tracking to display on the carrier’s site. There may be several days when it appears your package is not moving to its destination. The tracking of your package is only updated when it reaches the next distribution center.

How did my package ship?

A tracking number with 22 digits means your package shipped with USPS. A tracking number starting with “1Z” means your package shipped via UPS. All orders with free standard shipping will ship via USPS and UPS. The carrier we use to ship your order is dependent on the weight and its destination. Any order shipping to a PO box, APO/DPO, Hawaii, Alaska, and Puerto Rico which will ship with USPS.

Why does my USPS tracking number state 1-Day, 2-Day, 3-Day Delivery? Is it expedited?

USPS updated their shipping policy to reflect their new estimated transit times across the nation. This estimated time does not necessarily indicate expedited service.

Why did one order ship UPS and another order ship USPS?

The weight and size of the order determines how your order shipped. Heavier orders, in general, ship via UPS while lighter orders ship with USPS.

Expedited orders are shipped UPS or USPS dependent on the weight and its destination.

Expedited orders shipped to a P O Box, APO/DPO, Hawaii, Alaska, Puerto Rico, Guam and other US territories will ship with USPS Priority Mail.

How long will my package take to arrive? Your order is being packed and shipped from our warehouse in Carrollton, Texas. Orders with standard shipping will take approximately 5 to 10 business days to be delivered.

Why is my tracking number not updating?

• If the tracking has not updated, it might mean the package hasn’t yet been picked up.
• Orders are generally processed and shipped within 48 hours.
• Tracking information will be updated once the packages have been scanned into the system at the carrier’s distribution center.
• If the tracking has updated and suddenly stopped, it might be caused by a delay (weather, traffic, etc.) and should resume within a day or so.
• If you cannot track your package within a few days after you have received the shipping confirmation, please contact us by emailing luhc@leveluphaircare.com or call us at 1 (800) 214 6301
• If the tracking has updated and suddenly stopped but does not continue updating within a day or two, it can mean:
• Package is stuck and requires further assistance (incorrect/missing address).
• Package is damaged or lost.

What do I do if my package does not arrive in the estimated timeframe?

All standard orders take 5 to 10 business days to land on your doorstep. The estimated time of delivery can be delayed due to weather and/or road conditions. The carrier’s web site will often state if packages are being delayed due to weather.

If the tracking number shows your package has been delivered and you have not received it, please check around your yard and with your neighbors. If you cannot locate your package, please contact us at luhc@leveluphaircare.com or 1 (800) 214 6301.

Inclement Weather Conditions

If your part of the country and/or transportation lanes are experiencing severe weather or a natural disaster, the delivery of your package may be delayed. Our carriers will post any delays due to weather or a natural disaster on their web site.

Do you ship worldwide? (International Shipping)

Yes! We're happy to announce that we now ship internationally to over 100 destinations. Level Up Haircare has partnered with a trusted third-party company to fulfill orders for our International customers. Please email us at luhc@leveluphaircare.com call +1 (800) 214 6301 to find out if we offer shipping to your destination.

All inquiries regarding orders placed on our official websites may be directed to luhc@leveluphaircare.com.

*PLEASE NOTE* that inquiries regarding orders placed on third party distributor websites must be discussed with each individual distributor. This includes shipping, returns, refunds, and exchanges.

Others

Are Your Products Tested On Animals?

NO, we do not test on animals or have animal bi-products as ingredients. Level Up Haircare is committed to new methods of assessing safety that don’t involve animals.

Do Any Of Your Products Contain Parabens, Synthetic Chemicals Or Sodium Lauryl Sulfate (SLS)?

No, every Level Up Haircare product is cruelty-free, with no harmful sulfates, parabens or synthetic chemicals.

Is Sales Tax Applied To My Order?

All orders shipped from Leveluphaircare.com will be subject to sales tax, applicable in accordance with the tax code of the state to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.

If I Have To Return A Product, What Address Do I Need To Send It To?

Our return address is:

Can You Use Multiple Promotional Codes On One Order?

Generally, you can only use one promo code per order. The rules and guidelines of each promotion will be included in the promotional email announcement sent out. Please do not hesitate to let us know if you have any questions or concerns regarding a promotion we are currently running.

Where Are Your Products Manufactured?

All of our award-winning products are made right here in the USA. We do work with international partners to produce some of our tools and packaging components. From a product standpoint, we are able to ensure quality by owning the entire product development process.

How Do I Contact Level Up Haircare Customer Care Or How Can I Submit Feedback?

Give us a call at Toll Free (800) 214 6301 or send us an email at luhc@leveluphaircare.com.